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  • Mark Wallace
    Social Business Etiquette3
    Entry last edited January 19, 2012 by Mark WallaceElite Contributor 

    There are regular debates these days about twitter and whether it is a valuable social media tool for business.    For those of you who are unfamiliar with twitter , it is a free microblogging service that allows users to share snippets of information called “tweets” (up to 140 characters) about what they are doing.  

    See the Business Week Debate room - today’s question is whether twitter distracts and encourages poor behavior in business settings.   Well what do you think?

    Here is my opinion.  All technologies, if used inappropriately, can encourage poor behavior period – in both business and personal settings.   I fail to see how using twitter is any more distracting than a cell phone or blackberry. 

    Twitter is a great way for me to stay on top of important news, relevant events, and knowledgeable people.   Yes, I find many of the “tweets” are worthless.  And yes, I get upset when I know someone I am speaking with sends one out when I am sitting across from them!  However, I am not sure I am any more upset than I would be if that same someone were to take phone calls or send emails. 

    I remember one of the most important business lessons I learned early in my career was from a Dale Carnegie Leadership Training for Managers program.  They stressed that when you are having a conversation with a customer (employee, partner, prospect), they should receive your undivided attention.  Otherwise, the perception, and really the reality, is that there is something else more important than their needs.   And, if you had an urgent situation, you should let them know in advance that you needed to take a call or perhaps an email if it came in during the meeting or conversation.   

    In summary, I do believe that in some cases, twitter does encourage rude behavior and self absorption in business settings.   And, I strongly believe that the folks that abuse twitter etiquette are the same people that violate cell phone and blackberry etiquette.    However, the majority of users share great information and viewpoints that I feel are quite valuable.   


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  • Mark Wallace
    No One Reads My Blog!
    Entry posted December 12, 2008 by Mark WallaceElite Contributor 

    No one reads my blogs.  No one seems to comment on my blogs.  I must be doing something wrong.  Is this what you think sometimes?  Well, you might be right. 

    Forrester Research recently conducted a survey of 5,000 people which yielded some interesting results.  80% of the respondents consume corporate blogs, but only 16% of the survey respondents actually trust them.  I have included the link to the Forrester Groundswell survey.

    The three most trustworthy sources sited were:

    1)  77% of respondents trust email from people they know

    2)  60% of respondents trust consumer product ratings/reviews

    3)  50% of respondents trust search engines

    Jeremiah Owyang, wrote Health Check:  How Trusted is Your Corporate Blog to provide insight on how to maximize your blogs potential to ensure it is in that top 16% deemed trusted.   I encourage you to read it if you blog or provide advice to others that do.  It provides some great points that we should all consider.

    What is comforting is that I think the bloggers on commonground do a good job of following Jeremiah's recommendations.  However, we can always improve and I always welcome your feedback on how to do so.

    Remember, no one who reads your blog wants to see your logo, your marketing message/collateral, or your tagline everywhere they look, or links to them.  They want to see a person and company that has the same social values, goals, and objectives they do.  And, they want you to share something interesting or helpful.  Hope you find this both interesting and helpful.

  • Mark Wallace
    Who Says No One Likes a Qwitter
    Entry posted March 31, 2009 by Mark WallaceElite Contributor 

    I am not surprised about the rapidly increasing number of environmental professionals I have talked with recently who are either becoming twitterholics (n. - a person who is addicted to Twitter that is competitive about their stats) or are just beginning to experiment.  

    Have you ever wondered why some days you notice that a bunch of your followers are missing?  Have you ever wondered - "Was it something I said?" 

    If yes, you should try Qwitter if you have not already.  Yes, Twitter with a Q instead of a T.  Qwitter is a free service that is not affiliated with or owned by Twitter (yet) that sends you brief email when someone stops following you on Twitter.  Here is an example of an actual one I received last night to my response to someone I met earlier in the day at a breakfast.

    Hi, mwallcomm.


    Martin Smith (thing2thing1) stopped following you on Twitter after you posted this tweet:


    @susank nice to finally meet you in person.  Collaboration at its best with that state of the art parking meter machine...


    Check out thing2thing1's profile here:





    I have some acquaintances that get a bit upset when someone, or a group, stops following them.  As @cselland said to me recently "if you are not getting any qwitters, you are not trying hard enough".  Personally, I don't lose any sleep about it at all.   When something is on my mind, I typically say it while of course, refraining from things that I think would be offensive.   What I have noticed is a very clear trend -  "friends", both personal and business, that quit following me are folks who typically have not provided me with any value.   So if they go, oh well...

    If you have not tried it out yet, I recommend that you put it on the list of technologies to experiment with.  You know my motto - try it for 30 days and if you don't like it, it is ok to be a "qwitter".

  • Mark Wallace
    Social Media’s Impact on the Election
    Entry posted November 4, 2008 by Mark WallaceElite Contributor 

    As we head to the polls today, we all have our individual reasons why we are choosing a candidate.  It could be his stance on foreign policy.  It might be his plan on how to manage through the financial crisis.  It quite possibly could be his proposal for healthcare or tax reform…. 

    Our votes are very likely influenced by his political campaign too.  Yesterday,  Jeremiah Owyang, one of the top social media gurus and someone I follow very closely to keep “in the know”, wrote a blog titled Snapshot of Presidential Candidate Social Networking Stats:  November 3, 2008.  Some of the statistics that he shared blew me away.   I knew that Obama had done a better job with social media and leveraging the votes of the younger generation, but wow!

    1.   Facebook supporters - Obama has 2,379,102 - McCain has 620,359

    2.   Myspace friends – Obama has 833,161 - McCain has 217,811

    3.   Youtube videos – Obama videos have been viewed 18,413,110 - McCain’s videos have been viewed 2,032,993.

    4.   Twitter – Obama has 112,474 followers - McCain has 4,603

    I encourage you to check out the above link to Jeremiah’s blog for additional information that for me, and many of my peers in the social media space, were eye opening.

    Each and every day there is more data available that validates that:

    1)   social media is having a real impact on our personal and professional lives

    2)   we cannot ignore the power, influence, and reach the younger generation has

    3)   social media is not a fad

    Remember, every vote counts.  See you at the polls.

  • Mark Wallace
    Work, Life, Social Media Balance
    Entry posted February 5, 2009 by Mark WallaceElite Contributor 

    Have you ever been down to the wire on a deadline and taken issue when your beg for help is answered with  "I am too busy to help you out right now"?  Be honest, have you ever uttered those same words yourself when someone asked you to do something?  

    Do you ever try to get out of work at a reasonable time to enjoy dinner with your family and take care of the important items in your personal life, and then log on and finish work that night?  

    Have you ever asked yourself the following questions.  Given the reality that I often need to find a way to get things done to meet deadlines, how busy I am, and how often I need to burn the midnight oil to meet deadlines, how the heck do these people who are involved in social media have so much time to spend on this  'whole social networking thing" and still have a life?  Is that all they do all day? 

    It is natural to think that way.  I talk about it with friends and peers of mine all the time.   There are some social gurus like Chris Brogan who many of us think are superhuman.

    In my role as VP of Social Media for commonground, having a social presence is very important. However, delivering upon my vital factors is always the priority over maintaining or building on my social presence.  For example, last night I spent 5 minutes on Twitter between projects.  I spent the other three hours working on many of the same things we all work on -  PowerPoint presentation for my CEO, email, moving a couple of projects closer to the finish line, etc.. 

    Most of our members do not have social media in their job descriptions - you are environmental consultants, lawyers, and lenders - professionals involved in environmental and property due diligence.  Just how important is it that you are leveraging all the bells and whistles of social media?  It is not so important in the grand scheme of things.  However, I would also argue that the use of the appropriate social networking methodologies and approaches will nicely compliment what you are trying to achieve - professionally and personally. However, you should not stress out because your Twitter grade is not high enough.   

    So, given that we all have hectic schedules, here is my simple guide on how to methodically find time to work on your personal and company social presence.

    1)  Block a half hour on your calendar each day during a time that is best for your schedule to work on "social networking stuff".
    2)  Pick one thing you want to accomplish each week and focus on it.  Start a blog on WordPress.  Set up a Twitter account.  Set up a LinkedIn account.

    3)  If your workload for a particular day REALLY is overwhelming or you have a hard deadline, then skip the half hour that day.  The sky will not fall down if you wait until tomorrow.

    4)  When you have downtime - sitting on a plane, the couch at night, or even on the bike at the gym, read up on it, write blog posts, send tweets, etc. (obviously what you can do will depend on whether you have or don't have internet acces. You would be amazed how how many blogs you can write and bank on those long, boring flights).

    5)  Monitor the activity and results of your effort to figure out what is working best and what you should focus on moving forward.

    I like to use the social networking is like the gym analogy.   If you go to the gym every single day, you typically will see great results.  If you go to the gym a few times a week, you will still be much healthier and better off than if you do not go at all.  The same rules hold true for dedicating time to your social strategy. 

    Given that the commercial real estate market has slowed significantly, now is the perfect time to start at the pace that works for you.  Who knows, you might find your brand, and your company's, looks a lot more vibrant and healthier in a very short period of time.

  • Mark Wallace
    SEO Part #3
    Entry posted October 22, 2008 by Mark WallaceElite Contributor 

    Nothing more entertaining on a rainy day here in New England than more talk about search engine optimization!!

    Have you ever made a “cold call” to try to drum up some business?  Have you ever gone a full day making calls and getting nothing but voicemails?  Have you ever heard your sales team complain about the lack of qualified inbound leads?   For those of you who have said no, please reply to this blog and let us know what you are doing as we would love to learn from you.

    Cold calls, unsolicited office visits, and traditional marketing methodologies still do have a very important place in sales and marketing.  However, “buyer self service” cannot be ignored if you want to be successful in today’s business environment.   The fact is we as buyers love to consume information, but on our own terms.    We buy things, at home and at work, because after searching for and scrutinizing peer reviews, ratings, and supporting articles online, we determined that the product features look like they meet our requirements.    Many of us will then take our online research one step further and talk to someone in our social circle or perhaps even be a random person, to get their candid feedback.   As I mentioned in my “How Much Influence Does Google Have” blog a few weeks back, Forrester Research indicated that 83% of online consumers trust the opinion of friend or acquaintance who has used a product or service.    

    Often times, we have done all the above without a conversation with a sales person which could be viewed as both good and bad.   It is good in that once we make it to speaking to a salesperson, the buying cycle is considerably reduced as we are educated.  That ensures your sales people are working to close qualified opportunities.  The bad is that if we do not find what we want or expect online, we won’t ever connect with the sales person or the company.   This creates new challenges for companies of all sizes.

    The key today for a company to influence a buying decision is the ability to have the right information about our products and services accessible and found easily online.  I would recommend that each of you visit  They offer a report called Website Grader that will help you find out how well you are doing from a search engine optimization standpoint including what you are doing well and what you should improve.     I met with them last week at the New Media Marketing Summit in Boston and I found it was extremely valuable.  They also offer services to help you to improve your SEO effectiveness.

    If you focus on SEO to compliment your traditional marketing strategies, I am willing to bet you will find you have more educated prospects, less cold calling to do, and a higher prospect to sale conversion ratio.    

    Remember, start with the basics.  Oh, and for those of you who have tight budgets, the basics I have described in my three blogs on SEO require no investment (FREE).  They just require making time.

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  • Mark Wallace
    commonground Social Media Trends '09
    Entry posted January 5, 2009 by Mark WallaceElite Contributor 

    It seems like everyone always does a "predictions" blog or article around this time of the year.  Since I must have read 50 or more of these types of posts and articles focused on technology predictions during the holiday break, I thought I would share what I feel are the hotter social media and technology related trends that might be of interest to the environmental professional members of commonground. 

    So here are my five in no particular order.  Please note that there is no scientific methodology applied to this list - just one opinionated guys viewpoint...

    - Social media, like everything else, will have its challenges over the next year.  However, the companies that survive will emerge stronger than ever in 2010.  Some of the bigger challenges will include all the naysayers publishing controversial articles and blogs titled "SOMETHING SOCIAL MEDIA Dead" for their own business benefit and exposure, risk that new viruses will be generated from social networking sites, success in monetizing social networks will be limited at best, and VC money or the lack thereof will result in significant market consolidation.   

    - Mobile technology will be hotter than ever in 2009.  New phones, applications, and improvements are causing people like me to burn through phones and develop relationships with the sales people at our local AT&T store.  Expect that trend to continue and expect a bunch of new cool social media applications including the ability to leverage your community membership of choice easily and intuitively via your phone.

    - The ability for a company to maximize its search engine optimization (SEO) will be one of the primary drivers in helping companies hit their goals in 2009, 2010, and beyond.    There have been a few varying opinions on this lately, but don't believe the negative press.   Just look at the facts.  As of June 30, 2008, the World population as reported on the World Internet Usage Statistics web site was 6,676,120,288 and 1,463,632,361 or roughly 22% of the population uses the web.   That means a huge market has not been penetrated yet and like the 73.6% of the US market that has been penetrated, they too will learn to "search" or "google" everything.

    - Twitter popularity will continue to go through the roof, but look for some rough seas ahead for them in the press once they try to make some money and struggle like Facebook has.  

    - SaaS technology adoption will continue to grow rapidly at larger enterprises and not just small/mid size companies.  Lower cost, flexible, and secure, open source providers are making it easier for IT buyers and budget conscious companies to say yes to innovation.  

    A few blogs and articles highlighting predictions for 2009 that I found to be very interesting and informative include ones from Peter Kim , CMS Watch, Tim Bajarin, Online Media Daily, Mashable.  

    Please feel free to add any that you think should be on the list and/or share other articles you found interesting.

    Happy first full week of 2009.


  • Mark Wallace
    Super Super Bowl Ad
    Entry posted February 2, 2009 by Mark WallaceElite Contributor 

    On Super Bowl Sunday, I am about as excited as my kids are on Halloween.

    One reason is because it is fully understood that I am going to watch at least 90% of a football game no matter who is playing.  The second is, I love to watch all the commercials.  I am completely entrigued to know if the company who spent $3M for a 30 second slot during the game got a quantifiable return on investment.  

    This year, user generated advertising made a huge leap.  The Doritos ad, which was created by a couple of unemployed brothers as part of a contest by Frito Lay, was recognized as the top commercial during Super Bowl by the USA Today.  It is a significant achievement as the ad was not created by some boutique ad agency in downtown New York City, it was created for next to nothing by Doritos customers.  By creating a contest, Frito Lay was able to leverage the collective creativity of the masses to create a commercial versus relying on just the top creative folks that out there working on many campaigns at once. 

    Imagine what some of these top creative thinkers were thinking today about being beat out on the worlds biggest stage by a few amateurs?   I can only imagine. 

    As we in the environmental and property due diligence market think about how to stretch our limited budgets, there are a few very basic social lessons that can be learned here.    

    1)  Even in a down economy, people like, sorry, I mean love to laugh
    2)  Youtube and other social sites make it very valuable and easy to leverage the masses to create and share content
    3)  You might be pleasantly surprised how many of your customers might be willing to participate in campaigns on your behalf if you ask and they might create something beyond your wildest expectations.  

    You might not have 100M viewers seeing your ads during the big game, but I suspect visitors to your web site who see real content about your services from real customers who are happy with your services wiill be influenced in a very positive way.  And those customers can often communicate your message in more creative and effective ways than some of the biggest ad agencies money can buy.

    Are you leveraging user generated content?  Would love to hear how you are.  I look forward to reading your comments while I munch on a bag of Doritos.

  • Mark Wallace
    Focus First
    Entry posted April 30, 2009 by Mark WallaceElite Contributor 

    I had a voicemail from a friend of mine this past weekend who I have developed a business relationship with over the course of the past couple of years.   The topic of the voicemail was about social media - I suppose many of you reading this are not at all shocked that we think about social media on the weekends too.  The nature of the voicemail, although seemingly simple, is always one of the most complex social media and community dilemmas.

    Here we go.  Most entrepreneurs that build a community have a clear and concise vision.  That vision is driven by a belief, passion, and knowledge.  Homework has been done.  And, they are confident they can be successful because they are positioned well to fill a need instead of creating one. 

    Then as they go through the process of building their business, they get a lot of terrific feedback from a number of brilliant, successful people from a number of backgrounds.  And, all of a sudden....things become very complex.  The vast majority of the feedback is very good.  It seems logical and really gets the wheels spinning.  Believe me....

    Then the questions start coming.  Who's opinion is right?  Should I stay the course?  Should I change?  Should I go after the prize?  Should I start small?   Maybe we should diversify our focus?  Should we put all or eggs in one basket?  Do we have time to do all these great ideas?  How quickly can we get there?   Who's right?  Who's wrong?   I could go on......

    Welcome to the social media dilemma - whether you are starting a company or work for a large company embarking on the social media process.  If you are in either role, you are definitely an entrepreneur and likely understand a lot more of what it takes to realize your dream than most others.   Therefore, remember that you need to fight the urge and pressure to do too many things at once.  That does not mean ignore the feedback of others as being able to adapt is always important, but what it does mean is that you need to limit distractions.   And, trying to do 10 things well will mean 10 times the number of distractions. 

    So, do your homework, define your goals and objectives, and adapt appropriately to execute.  Take the advice of someone who has made a lot more money than I have (so far) on how to be successful.

    My success, part of it certainly, is that I have focused in on a few things.
    Bill Gates

  • Mark Wallace
    Welcome to the Blogosphere!
    Entry posted September 15, 2008 by Mark WallaceElite Contributor 

    The blogosphere is a scary place – kind of like a haunted house where there are ghosts, goblins, vampires, etc..   At least, it sounds that way when you talk about it with people who still do not understand what a blog is or why on earth anyone would read one.   Yes, these people do still exist and although the percentage of the population is getting smaller, I know plenty of them.   

    A new eMarketer study indicates, that by 2012:

    ·         more than 145 million people – or 67% of the US internet population, will be reading blogs at least once per month. 

    ·         Blog advertising will reach $746 million up from $283M in 2007

    ·         16% of internet users will have created a blog

    I personally believe that 67% number sounds low.  Google anything and it seems like a blog comes up in the search results.  How many times do you Google something a month?  I would guess that I use it a minimum of 10 times/ day or 300 times/month.  I suspect many people, some of the same ones I know above, are reading blogs all the time and have no clue that they are.

    As I wrote about in Blah, Blah, Blah….Sorry, I Meant Blogs!, a blog like the one you are reading now, is just one method of sharing content within a community.  I am eagerly looking forward to seeing revenue predictions, especially in the business to business space, around the other core “social” technologies.  

    I recall watching a Forrester web event earlier this year on the topic of Facebook.    One of the statistics really grabbed my attention - 83% of online consumers trust the opinion of a friend or acquaintance who has used a product or service and only 30% trust the review of a blogger.  To me, it seems like the revenue potential is enormous.

    If any of you are aware of any that currently exist, I encourage you to feel free to respond and share them. 


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