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    Mark Wallace
    Should Business People Take Facebook Seriously?
    Entry posted September 14, 2010 by Mark WallaceElite Contributor, last edited January 19, 2012
    1436 Views, 5 Comments
    Title:
    Should Business People Take Facebook Seriously?
    Entry:

    Many professionals, ranging from environmental consultants to HR professionals, C-Suite executives at F1000 companies to small retail store owners, often ask me about Facebook once they hear what I do for a living.  The conversation usually starts with this statement - "I can see how people use it personally to keep in touch with family and friends.  It is always good to catch up with someone I haven’t seen in a while.  However, I just don't see how it can impact my business.  Can it really?”

    Last summer, in my blog post Wonder Why Business are Flocking to Facebook, I shared some trends that were pretty impressive.  And, a little over a year later the trends and Facebook stats continue to be more and more impressive.

    I recently saw this Silicon Alley Insider article with Comscore data and was amazed.   In August, the overall time spent on Facebook surpassed Google.  Yes, Google. 

    Interesting Statistics for Environmental Consultants

    Now, even though you may say well, we use Google to search and find stuff and we don’t spend that time on the site, the sheer volume of how many of us uses Google daily and how dependent we are on search is insane.   To think that Facebook passed Google in total time on their site means something different in my opinion – it means if you were slow to the game of developing a Facebook strategy and have remained on the sidelines waiting to see if this is just a trend, you need to stop procrastinating.   Businesses need to go to the people even if they are not 100% sold on the concept. You don't have to be sold when the people, the buyers, are on Facebook.

    We have invested more on LinkedIn and Twitter than on Facebook over the past year and still have seen:

    • Over 1,400 visits have come to cg as a result of our Facebook presence
    • 912 of them, or 65%, are new visitors and many have become members
    • 482 of them are repeat visitors, and those repeat visitors spend 10:10 on average on cg.  That is way above average on social media sites
    • We have amassed 125 fans of cg on Facebook organically

    Now, these numbers are not nearly as strong as how many visits are driven by LinkedIn – which is nearly four times as much, but nonetheless, they are pretty impressive given the effort or lack thereof, we have made.  Now, what happens when we have thousands of Facebook fans and we have a well thought out Facebook strategy?  We often wonder…but the potential becomes clearer each and every day as does our focus on this as key component in commonground’s future success.  

    Not all that long ago, most of us could not imagine buying stuff over the web.   In 2009, 63% of the people in the US made an online purchase according to Internet Retailer.    

    “In the struggle for survival, the fittest win out at the expense of their rivals because they succeed in adapting themselves best to their environment.” Charles Darwin

    Business evolves.  Has yours?

    Keywords:
    environmental consultant, environmental consulting, commonground, Facebook, LinkedIn

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      Bob Woods
      posted September 21, 2010 by Bob WoodsMember

      Speaking as someone who does a lot of social media/networking for my main job, as well as for quite a few other projects (past and present), I have to reply to the question "Should Business People Take Facebook Seriously?" with a big, fat ...

      It depends.

      A weasaly way out of it, of course. But I'd say this, vis-a-vis LinkedIn vs. Facebook, in the broadest of terms: If you're marketing to consumers, you're probably talking Facebook; LinkedIn is better for B2B. There's always going to be exceptions, though, and huge ones at that. That's why research is necessary, to see where the target audience really "hangs out at," social media-wise.

      In my opinion, though, Twitter should be in the mix of any plan, no matter if it is B2B or B2C. Twitter is really becoming the "television of social networking," because it's easier to get a very wide audience on there, as opposed to Facebook or LinkedIn. On Twitter, just one tweet that's retweeted by the right person can really put someone (or something) in the spotlight. Attracting attention is easier on Twitter, too - all it takes is a well-placed hashtag or reply to someone to get it started.

      I probably got a bit outside of the realm of this community a bit there, so let me bring it back in. For the "typical" cg member ("typical" being a bit tough to nail down), and they want to expand their presence in their part of the green community, I'd suggest: 1) tweeting on Twitter, 2) participating in the right LinkedIn and Facebook groups, and 3) being active right here on cg. Facebook seems to be pretty big when it comes to usage by the green community (B2B and B2C), so I'd include it in the mix here.

      Although you didn't ask for it, my $0.02 says cg's social-media plan is right on target, precisely because of my last sentence in the immediately preceding paragraph. So a three-pronged strategy -- along with the cg community, of course -- makes perfect sense to me. I think your Facebook numbers being so good with relatively effort proves it. I also think others in the community can learn from your experience. (You can put as much value in that micro-assessment as you paid for it, Mark, which was zero.)

      Blogs and email newsletters are still big, too (especially cross-referencing them from/to the social-media outlets) but that's another topic for another post.

      By the way, great post, and I'm officially stealing that graph for some of my projects.

      • Mark Wallace
        posted September 23, 2010 by Mark WallaceElite Contributor

        Bob:

        Thanks for the great comment and feedback that you think our strategy with cg is on target.  Our team always likes to hear that.

        Absolutely agree with you regarding Twitter being in the mix.  Great example of that is when we did the Oil Spill coverage recently from the Gulf.  In the first week, the coverage was shared to our "followers" and subsequently "their followers" over 1.25M times.    

        Enjoy the graph - it really tells a great story.

        Mark

    • DerekShowerman
      posted September 23, 2010 by DerekShowermanElite Contributor

      from LinkedIn:

      Joseph Maguire IIIYea, vitaminwater.com check it out. That may be a bit of a fad but it does make sense to build a social media strategy that really heavily considers facebook as a place to start a dialogue with fans of the product or brand.

      

    • DerekShowerman
      posted September 23, 2010 by DerekShowermanElite Contributor

      From LinkedIn:

      Sean TraceyI think businesses should take FB seriously. The amount of time people spend there is the key. With Twitter or LinkedIn (currently) it's a quick hit of awareness. FB is stickier.
      LinkedIn's the one to watch though in the next couple of years. They're getting more robust and more than just a place to look for a job, find an employee, or post your CV. The new "company" profile is in beta testing. Keep an eye on it.

    • Mark Wallace
      posted September 23, 2010 by Mark WallaceElite Contributor

      Thanks to Joseph and Sean for your comments.  I am very curious to see what happens with LinkedIn given their recent announcement that they acquired choicepoint.   Company reviews are a logical next step on LinkedIn.    Maybe they got the idea from our environmental services reviews in the commonground provider directory?  After all, trust is a top consideration when reading a review and social media sites rank highly.

      Mark